Terms and Conditions

Agreement to Terms

By accessing and using ElderLawBest's services, you agree to be bound by these Terms and Conditions. These terms govern your use of our legal services for seniors in Singapore.

Service Description

ElderLawBest provides professional legal services for seniors in Singapore. Our services include estate planning, retirement benefits guidance, healthcare directives, and elder law matters for senior citizens.

User Obligations

When using our services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of any account information
- Use our services in compliance with applicable laws
- Respect intellectual property rights

Service Fees

Our fees are clearly stated for each service package. All prices are in Singapore Dollars (SGD) and include applicable taxes. Payment terms and methods will be specified in your service agreement.

Service Refund Policy

Our refund policy is structured as follows:
- Full refund if service cancellation occurs within 48 hours of signing the agreement and before any services are rendered
- 70% refund if cancellation occurs after initial consultation but before legal review begins
- 50% refund if cancellation occurs during the review process but before document preparation
- No refund after document preparation process has been completed
- Special circumstances will be evaluated on a case-by-case basis

Service Delivery

We commit to:
- Professional and timely service delivery
- Regular communication and updates
- Transparent documentation of all processes
- Expert guidance throughout the legal support process

Terms of Usage

Our service usage terms include:
- Appropriate use of our legal services
- Compliance with Singapore elder law
- Respect for professional boundaries
- Timely communication and cooperation

Service Disclaimer

While we provide legal services, ElderLawBest:
- Does not guarantee specific legal outcomes
- Cannot control changes in laws or regulations
- Is not responsible for third-party actions or decisions
- Provides guidance but final decisions rest with the client

Intellectual Property

All content, trademarks, and materials on our website are the property of ElderLawBest. Users may not reproduce or distribute our content without explicit permission.

Limitation of Liability

While we strive for excellence, ElderLawBest is not liable for:
- Third-party actions or omissions
- Indirect or consequential damages
- Circumstances beyond our reasonable control
- Legal outcomes not guaranteed by our services

Confidentiality

We maintain strict confidentiality regarding:
- Client personal information
- Legal matter details
- Financial information
- Family and estate planning preferences

Dispute Resolution

Any disputes will be resolved through:
- Initial amicable discussion
- Professional mediation if necessary
- Singapore law and jurisdiction

Service Modifications

We reserve the right to:
- Modify our services
- Update pricing
- Adjust terms and conditions
- Implement new policies

Termination

Either party may terminate the service agreement under specified conditions, subject to the refund policy and outstanding obligations.

Governing Law

These terms are governed by Singapore law. Any legal proceedings shall be conducted in the courts of Singapore.

Contact Information

For questions about these terms, please contact us at info@elderlawbest.com